Shipping Policy

Please review our Shipping & Delivery Policy before making a purchase. This policy applies to all orders placed with us.

PROCESSING AND DELIVERY TIME

Use the provided processing and delivery time information to estimate when your order will arrive. (Please note that processing time does not include shipping time)

PROCESSING TIME

Categories	Processing time (not including delivery time)
Apparel	3-5 days
Footwear	5-10 days
Home decor (Bedding sets, quilt bed sets, quilt…)	5-10 days
Accessories	5-7 days

DELIVERY TIME

*THE UNITED STATES AND SPECIAL COUNTRIES*

Rate Name	Categories	Shipping Fee (USD)	Shipping Time (USD)
Economy Shipping	All categories	$3.99	15-20 days
Standard Shipping + Insurance	All categories	$9.99	15-20 days
Expedited Shipping + Insurance	Apparel	$14.99	7-15 days
Expedited Shipping + Insurance	Footwear, home decor, accessories	$29.99	7-15 days

*SPECIAL COUNTRIES*

Some countries have specific shipping conditions. Please contact us for assistance.

Delivery Area	Shipping Time	Shipping Method	Price (USD)
Papua New Guinea, Vanuatu, Fiji, Tonga, New Caledonia, French Polynesia, Cook Islands	The estimated delivery time is 7-15 business days	DHL (Please note that we can only delivere the orders by DHL to verified shipping addresses)	$29.99
Hawaii, Guam, Alaska, American Samoa	The estimated delivery time is 7-15 business days	DHL (7-15 business days) (Please note that we can only delivery the orders by DHL to verified shipping addresses)	$14.99 + $15 (Remote Fee)
UK, Germany, France, Italy, Spain and Canada	The estimated delivery time is 14-18 business days	Yunfast	$4

DELIVERY TO AUSTRALIA

Crowed Area:

Shipping Method	Categories	Shipping Fee (USD)	Estimated Shipping Time
Economy Shipping	All categories	$3.99	15-20 days
Standard Shipping + Insurance	All categories	$9.99	15-20 days
Expedited Shipping + Insurance	Apparel	$14.99	7-15 days
Expedited Shipping + Insurance	Footwear, home decor, Accessories	$29.99	7-15 days

Remote Area:

If you choose Expedited Shipping, you will be charged an additional $14.99 USD for remote delivery. The logistics team will provide information about remote areas. To save on costs, we recommend that customers switch to Australia Post.

To verify your address, please do not hesitate to contact us at: support@polynesianpide.co

EU – UNITED KINGDOM – CANADA CONSUMERS

You will be liable for all import taxes and charges that are decided by the destination country’s customs authorities if you choose DHL Express for shipping to the EU, the UK, or Canada. Please visit the website of the customs authorities in your country of destination to get an estimate of the taxes and fees you might be required to pay. We advise you to think about going back to ordinary shipping, which is still a dependable and effective option even though it is less expensive than DHL Express. Please be aware, nevertheless, that normal shipment can take longer than the 5-7 business days offered by DHL Express.

FAQs

DO YOU DELIVER INTERNATIONALLY?
We offer worldwide shipping, with multiple affordable options for international orders. Additional taxes and duties may apply in some cases.
ARE THERE OTHER SHIPPING RESTRICTIONS?
We do not ship to APO/FPO addresses but can deliver to PO Boxes. Expedited shipping is not available for PO Box deliveries.
WHAT HAPPENS IF MY ORDER IS DELAYED?
If your order hasn't arrived within 45 days, contact Customer Service for a refund or replacement.
CAN THE ORDER BE DELIVERED TO MULTIPLE ADDRESSES?
We do not offer shipping to multiple addresses within a single order. Place separate orders for different addresses.
QUESTIONS ABOUT RETURNS?
Review our Return Policy for return-related questions.
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
Contact us by phone/WhatsApp: +1 631 240 3388 or email: support@polynesianpride.co.